FAQ's

Sassy Cheryl's Stamps & Illustrations Please read to the end of the faq's page before contacting me via email.  Thank you.

What are Digital stamps?
Digital stamps are a black & white/outlined image that you print.   Illustrations are created in 300+ resolution.  The images have crisp lines and details which are perfect for printing and using in all of your crafting projects.  Unlike rubber stamps, you are able to resize and reverse the images to suit your needs, which is a definite plus.  If you are new to digital stamps there is information at the bottom of this page to help you with questions that you may have about downloading the images, resizing and printing them. And for even more information, be sure to check out the Helpful Hints page.  There is a lot of great information there as well.

What is the difference between the Digital stamps & the Colored Illustrations?
Digital stamps are a black & white/outlined image that you print and color yourself to use in making projects .  
The Colored Illustration is the 'pre-colored' image that I have hand colored. Also perfect for making cards, when you don't have the time to color your own.

How may I use your Sassy Cheryl's stamps?
Sassy Cheryl's Stamps & Illustrations are intended for your personal use only.  They may be printed as often as you like and used in the making of hand-made crafts and cards as long as the terms of use (TOU) policy is followed. 

What forms of payment do you accept?
All purchases actually go through Paypal, but if you wish to use another form of payment or do not have a Paypal account please follow the instructions that appear to the bottom left of the Paypal page. You will be able to pay with any major credit card and even an e-check. It will say something similar to this:

      "Don't have a Paypal account?  Use your credit card or bank account."  Just click on the Continue button and you may pay securely using your credit card or e-check. Please note that if you are paying by check, it is Paypal's policy to hold the delivery of your purchase for 7-10 business days.  

How do I create a new account?
If you are a first time customer at Sassy Cheryl's Stamps & Illustrations, you will need to create an account.  You may do this one of two ways.  
1.  Create a new account by clicking the MY ACCOUNT button at the top of the page.  Simply fill out the information requested and click the SIGN UP button.  If you do this first, you will be able to login with your information immediately when checking out.
2.  If you prefer to do your shopping first, simply add any item(s) that you would like to purchase to your shopping cart.  Click the CART button to review your items before you checkout.  From here, click the Checkout Button to the right of the Update Subtotal/Continue Shopping options. This will allow you to  Continue checkout as a Guest which will take you to the Paypal page. Don't worry, that is where you are suppose to be.  Once you have completed your first order through Paypal, you will be asked at the end of the transaction if you would like to save your information and create and account and password.  You will click Yes.  This will ensure that the next time you shop at Sassy Cheryl's Stamps, you will be able to simply login to your account using your email address and password.

What will I receive in the download file?
Each file contains both a .jpg and .png image, a copy of the Sassy Cheryl's Stamps & Illustrations TOU policy.

I was charged for my purchase(s) but have not received an email with the links.  Why?
When your payment is completed through Paypal, for security purposes, the emails, including the confirmation of your order and the email with the links for your download(s) are sent to the Paypal account email, or the email that was used at checkout.  Please check that email account for the emails as well as your spam/junk folder.

Download availability
For security purposes and to prevent theft and sharing you will have 3 attempts for downloading your digital stamp image(s) after your purchase.  Please be sure to create a separate folder for your digital Sassy Cheryl's Stamps & Illustrations image purchases as well as backing up your images.  Sassy Cheryl's is not responsible for replacing lost digital images due to customer error or computer crashes.  If however, there is a problem with your digital download(s), please contact me and I will be happy to resend the email with your active links.

After my purchase, how do I download the files?
After your payment is received via Paypal, you will be sent a confirmation email of your purchase as well as a follow-up email including the download links for your images.

I ordered a duplicate image.  What do I do?
If you have mistakenly ordered an identical image in the SAME order, (purchasing the same stamp image twice), I will gladly issue a refund or replace the image with a different image of equal price.  Duplicate images purchased on two separate dates is due to customer error and a refund/and or replacement image will not be given.  I'm sorry.

It is a good idea to specify a folder on your computer or hard drive for Sassy Cheryl's Stamps & Illustrations digital mages to insure that you are able to keep track of what you have previously ordered.  Refunds for a duplicate purchase of a previously purchased image(s) will not be given. 

What if I misplace or lose my digital images or my computer crashes, will you resend the files to me?
We completely understand that accidents and crashes of computers happen, therefore we encourage you to back up your digital images on an external hard drive or CD Rom. Sassy Cheryl's Stamps & Illustrations is not responsible for replacing digital file(s) due to customer error or computer crashes.

How do I unzip the file(s)?
    *After you have download each of your files, save them to your documents.
    *Click on the file and after it opens, save the image file to your documents.
    *You will then be able to open the image in your preferred program and print.

How do I resize an image?
    *After following the instructions in the previous Q&A, open it in your picture manager to create a .jpg (picture file).
    *Go back to your documents folder and open the .jpg image. Right click on the image and select the copy option.
    *Open your MS Word and right click on the page to paste the image.
    *Once you have the image in MS Word, do the following:
        ~Choice: Format, Picture, Size, Resize.

For MAC users, here is a great link that shows you how to use Preview to resize an image.  Apple has changed their 'Save As..." option, so be sure to Duplicate the image that you have resized and give it a specific name.

How do I apply your Sales Discount Code or redeem my Gift Card/Gift Certifcate?
Add any items that you would like to purchase to your shopping cart. Continue the checkout using Paypal and once you are there, fill in all of the appropriate information.  Once you have done that, click the continue button.  I know it looks like you are going to pay without being able to enter the code, but I promise you, it will redirect you to the discount page to add the discount code to be applied.

**For Gift Card users, you will enter the code, just above the credit card information section.***

If, after reading the FAQ's page, you have a question that was not covered here, please use the Contact Me Page at the top of the page and I will gladly assist you..